Monday, March 10, 2014
(Halifax, NS) – Halifax Stanfield International Airport (HSIA) has been ranked the world’s best airport for overall passenger satisfaction in its class (under five million passengers) for the sixth straight year. The 2008 Airport Service Quality (ASQ) ratings, based on passenger surveys, were released today by Airports Council International (ACI).
In all, HSIA earned three first-place finishes and one second-place finish in the 2008 rankings.
Ø First in overall passenger satisfaction for airports worldwide with under five million passengers (HSIA welcomed a record 3,578,931 passengers in 2008)
Ø First in the Best Airport - North America category
Ø First - for the third straight year - in the Americas in the category of Airport People Awards. This regional award recognizes those airports that have cultivated a strong customer service culture among their staff and business partners and have been rated by passengers as having the most courteous and helpful airport, airline and security staff
Ø Second in the Best Domestic Airport category (Central Japan Airport was first)
HSIA achieved its highest overall worldwide ranking – fifth out of the 126 competing airports, behind only Seoul, Singapore, Hong Kong and Central Japan. When HSIA first participated in this ranking system, it placed 22nd out of 36 airports.
In its seven years of participating in this global airport ranking program, HSIA has earned a total of 23 awards – 15 first place, 6 second place and 2 third place.
“This is a tremendous achievement that reflects wonderfully on everyone here at HSIA”, says Tom Ruth President & CEO, Halifax International Airport Authority (HIAA). “So many people work so very hard to honour our airport’s commitment to superior service, it’s amazing. The front-line staff of our many partners – airlines, retailers, and service providers – as well as our own HIAA employees and our wonderful Volunteer Hosts, are all dedicated to providing the very best airport experience they can,” he says.
“We are also very grateful for the patience and understanding of all our guests as we continue to build and grow our terminal building, our parking lots and all of our services to meet the growing demand”, adds Ruth.
The 126 airports from around the world that participated in the rigourous survey include such world-renowned airports as London Heathrow, Sydney (Australia), Amsterdam Schiphol, Beijing, and Denver, and Canadian airports including Vancouver, Edmonton, Winnipeg, Calgary, Ottawa, Montreal, and Toronto.
Halifax has participated in this survey since 2002. It measures 34 separate elements of passenger airport experience and how well each element satisfies passenger expectations. DKMA Geneva, Switzerland manages the survey for ACI.
Halifax Robert L. Stanfield International Airport is Atlantic Canada’s gateway to the world. It is the region’s principal full-service airport providing passengers and cargo clients with access to markets across the country, the United States and Europe, and the only airport in Atlantic Canada to offer U.S. preclearance, and Canada Customs services on a 24 hour, seven day a week basis. The Airport welcomes more than 3.5 million passengers annually, and is an internationally recognized leader in customer service, having received first place awards in the global Airport Service Quality program for the past six years.
Peter Spurway, Vice President
HIAA Corporate Communications